Legal information
Privacy Policy
Privacy Policy
Last updated: July 22, 2026
This document is an English translation provided for convenience. It is governed by French law. In the event of any discrepancy, the French version prevails.
1. Who We Are
This privacy policy is published by MEDIACTIVE EVENTS SOLUTIONS, a French simplified joint-stock company with a sole shareholder (SASU) with share capital of €46,074.34, registered with the Paris Trade and Companies Register (RCS) under number 523 455 566, with registered office at 4 cité Paradis, 75010 Paris, France, trading under the name Wisembly (“Wisembly”).
Wisembly operates a SaaS event management platform (the “Platform”), accessible at one.wisembly.com, and the corporate website accessible at www.wisembly.com (the “Site”).
For any question about this policy or to exercise your rights, you may contact our Data Protection Officer (DPO):
- by email: dpo@wisembly.com
- by post: Wisembly (MEDIACTIVE EVENTS SOLUTIONS), 4 cité Paradis, 75010 Paris, France
2. Who This Policy Applies To
This policy applies to two distinct categories of individuals.
Wisembly’s clients and prospects: any individual or legal entity that subscribes, or is considering subscribing, to Wisembly’s Services, as well as their representatives and business contacts.
Users of the Platform: Beneficiaries (individuals who use the Platform to organize events) and Participants (individuals invited to or registered for an event organized through the Platform).
Wisembly acts as data controller for the data of its clients and prospects. For Participant data processed in connection with events organized by its clients, Wisembly acts as data processor within the meaning of Article 28 of the GDPR: the event organizer (Wisembly’s client) is the data controller for that data. For any question about how your data is processed in connection with a specific event, please contact that event’s organizer directly.
3. What Data We Collect and Why
3.1 Client and Prospect Data
Wisembly collects and processes the following data for the management of its business relationships:
| Category | Data | Legal Basis | Purpose |
|---|---|---|---|
| Identity and contact | Name, email address, phone number | Performance of contract / legitimate interest | Account management, invoicing, support |
| Professional data | Company, job title | Performance of contract / legitimate interest | Business relationship management |
| Communication data | Email and phone exchanges | Legitimate interest | Sales follow-up, support |
| CRM data | Business history, quotes, prospect/client status | Legitimate interest / performance of contract | Management of the business relationship via Sellsy |
3.2 Beneficiary Data (Platform Users)
| Category | Data | Legal Basis | Purpose |
|---|---|---|---|
| Identity and contact | Name, email address | Performance of contract | Account creation and management |
| Connection data | IP address, connection logs | Legitimate interest | Security, proof of use |
| Usage data | Events created, features used | Legitimate interest | Service improvement, statistics |
3.3 Participant Data
Participant data is collected and processed on behalf of, and under the instructions of, the event organizer, who determines what data is collected (in particular through the registration form fields it freely configures). Wisembly acts as processor for this processing.
Depending on how the event is configured, the data collected may include: name, email address, phone number, company, job title, IP address, participation and interaction data (attendance, messages, votes, survey responses), and files or images submitted through the Platform.
Where an organizer enables an anonymous participation mode, Participants’ contributions are not linked to their identity on the Platform.
For information about how your data is processed in connection with an event, please contact that event’s organizer, who is solely responsible for informing you of its processing activities and, where applicable, obtaining your consent.
4. Emails and Open Tracking
If you receive an email sent via the Wisembly Platform by an event organizer, that email may contain a tracking pixel allowing the organizer to measure open and interaction rates. This is implemented by our provider Mailjet (Sinch Group).
Open tracking is disabled by default. It can only be enabled for you once you have given your explicit consent, typically through a dedicated button or link included by the organizer in one of its emails. You may withdraw this consent at any time. As data controller, it is the organizer’s responsibility to ensure this mechanism complies with applicable law, in particular Article 82 of the French Data Protection Act and CNIL Recommendation No. 2026-042 of 12 March 2026.
If you have any questions about the open tracking applied to your emails, you can contact the event organizer directly.
5. Audience Measurement and Cookies
Corporate website (www.wisembly.com)
The Site uses Matomo, a self-hosted audience measurement tool run on Wisembly’s own infrastructure (Mediactive Network). Matomo is configured in anonymized mode: no full IP address is retained, no tracking cookie is placed on your device, and the data collected is neither cross-referenced with other processing nor shared with third parties.
This configuration meets the CNIL’s conditions for exemption from consent for audience measurement tools. No consent banner is required for this use.
Application (one.wisembly.com)
The Application uses Plausible Analytics, an audience measurement tool designed to limit the collection of personal data. Plausible does not place any cookie on your device. To generate a unique, anonymous identifier that counts visitors without tracking them individually, Plausible temporarily processes your IP address and User-Agent to compute a hash (“token”) that is not retained, not cross-referenced with other data, and not shared with third parties.
Plausible is operated by Plausible Analytics OÜ (Estonia, European Union). This configuration meets the CNIL’s consent-exemption criteria for audience measurement tools (no cookie, no persistent tracker, data not cross-referenced or shared with third parties). You can object to this processing via the dedicated button available on the Application.
Technical Cookies
Cookies strictly necessary for the Platform to function (authentication, session, security) are placed on your device when you log in. These cookies are essential to the service and cannot be disabled.
6. Recipients of Your Data
Wisembly does not sell your personal data to third parties.
Your data may be shared with the following categories of recipients:
- Wisembly’s authorized staff: sales, support and technical teams, within the scope of their respective duties.
- Wisembly’s sub-processors: technical providers involved in delivering the Services or managing Wisembly’s business relationships (see Section 7).
- Competent authorities: where required by law or regulation, or pursuant to a judicial order.
7. Sub-processors and Data Transfers
Wisembly uses the following sub-processors to provide the Services:
| Sub-processor | Activity | Location |
|---|---|---|
| Mediactive Network (Mediactive Group) | Hosting of the Platform, the Site and the billing system, on a highly available infrastructure spread across 3 data centers | Île-de-France, France |
| Mailjet (Sinch Group) | Delivery of emails sent through the Platform | France |
| Esendex | Receipt and delivery of inbound SMS sent by Participants | United Kingdom |
| Stripe | Processing of online payments | European Union |
| Sellsy | CRM and quote management (client and prospect data only) | France |
| Plausible Analytics OÜ | Anonymous audience measurement of the Application (transient processing of IP address and User-Agent, not retained, used to generate an anonymous identifier) | Estonia, European Union |
Platform data is hosted and stored in France. Wisembly ensures that any transfer of data outside the European Economic Area is subject to appropriate safeguards in accordance with Chapter V of the GDPR, such as standard contractual clauses or a European Commission adequacy decision (the United Kingdom benefits from such a decision).
8. Retention Periods
Wisembly applies the following retention periods:
| Data category | Retention period |
|---|---|
| Active client data | Duration of the contract, then 3 years from its end |
| Prospect data | 3 years from the last contact |
| Beneficiary data (user accounts) | Until deletion is requested by the Beneficiary or the Client, or automatically after 2 years of Account inactivity. Closing the Account at the end of the contract does not entail immediate deletion of the data. |
| Participant data | 2 years from the last activity on the Platform, then automatic deletion |
| Billing data | 10 years (statutory accounting requirement) |
| Connection logs | 1 year (statutory requirement) |
Important note on Participant data. A given Participant may be registered for events organized by separate entities, each acting as an independent data controller. Deletion of a Participant’s data therefore cannot be carried out at the request of a single organizer. Deletion occurs either automatically after 2 years of inactivity, or upon direct request from the data subject to Wisembly (dpo@wisembly.com).
9. Security
Wisembly implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure, in accordance with Article 32 of the GDPR.
These measures include: hosting on a highly available infrastructure spread across three data centers in the Île-de-France region, encryption of data in transit and at rest, strict access controls, an annual security audit, and incident response procedures.
In the event of a data breach likely to result in a risk to your rights and freedoms, Wisembly undertakes to notify the competent supervisory authority within the statutory timeframe and, where necessary, to inform the data subjects concerned.
10. Your Rights
Under the GDPR and the French Data Protection Act, you have the following rights over your data:
- Right of access: obtain confirmation that data concerning you is being processed and receive a copy of it.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to erasure: request deletion of your data in the cases provided for by law.
- Right to restriction: request that the processing of your data be temporarily suspended.
- Right to object: object to the processing of your data based on Wisembly’s legitimate interest.
- Right to data portability: receive your data in a structured, machine-readable format, where processing is based on your consent or on a contract.
- Right to withdraw consent: at any time, for processing based on your consent, without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, please contact: dpo@wisembly.com, or by post: Wisembly (MEDIACTIVE EVENTS SOLUTIONS), 4 cité Paradis, 75010 Paris, France.
Wisembly undertakes to respond to your request within one (1) month of receipt. This period may be extended by a further two (2) months for complex or multiple requests, after informing you.
If you believe that the processing of your data does not comply with applicable law, you have the right to lodge a complaint with the CNIL: www.cnil.fr.
11. Marketing Communications
Client and prospect data may be used by Wisembly for marketing purposes relating to its own Services. You may object at any time to the use of your data for marketing purposes by writing to contact@wisembly.com or by clicking the unsubscribe link included in any marketing email.
12. Instructions on the Fate of Your Data After Death
In accordance with French Act No. 2016-1321 of 7 October 2016 on a Digital Republic, you may issue instructions regarding the retention, deletion and disclosure of your personal data after your death.
These instructions may be general (covering all your data) or specific (covering particular processing activities). They may be registered with Wisembly by writing to dpo@wisembly.com. In the absence of instructions, your heirs may exercise certain rights under the conditions provided for by law.
13. Changes to This Privacy Policy
Wisembly reserves the right to amend this policy at any time, in particular to reflect regulatory changes or changes to the Platform. The date of the last update is shown at the top of this document. In the event of a material change, Wisembly will inform affected users by appropriate means.