Version in effect as of July 22, 2026

This document is an English translation provided for convenience. The Contract is governed by French law. In the event of any discrepancy or dispute over interpretation, the French version prevails (see Section 31).

1. Purpose

MEDIACTIVE EVENTS SOLUTIONS operates, under the trade name Wisembly, a SaaS event management platform (the “Platform“) enabling professionals (the “Clients“) to prepare, organize, run and analyze events of all formats (in-person, remote, or hybrid) such as webinars, conferences, seminars, training sessions, trade shows, product launches, meetings or workshops.

The Platform is accessible over the internet, with no prior installation, from a computer, tablet or smartphone. The corporate website is accessible at www.wisembly.com (the “Site“); the application is accessible at one.wisembly.com (the “Application“).

These general terms of service (“Terms“) define the terms and conditions for use of the services provided through the Platform (the “Services“), as well as the rights and obligations of the parties.

They are accessible at any time on the Site, at www.wisembly.com/fr/cgu-cgv/.

Together with the Quote signed by the Client or, where applicable, the Online Order validated by the Client, and the Annex “Data Processing Agreement” (accessible at www.wisembly.com/dpa), they form an indivisible contractual whole (the “Contract“). In the event of any discrepancy, the Quote prevails over these Terms.

2. Platform Publisher

The Platform and the Site are published and operated by MEDIACTIVE EVENTS SOLUTIONS, a French simplified joint-stock company with a sole shareholder (SASU) with share capital of €46,074.34, registered with the Paris Trade and Companies Register (RCS) under number 523 455 566, with registered office at 4 cité Paradis, 75010 Paris, France, trading under the name Wisembly (“Wisembly“).

Wisembly can be contacted, including for any complaint, at:

• Postal address: 4 cité Paradis, 75010 Paris, France
• Phone: +33 1 76 46 03 49
• Email: contact@wisembly.com

3. Definitions

The following capitalized terms have the meaning set out below:

• “Beneficiary” means the individual designated by the Client to use a License, whether the Client itself or a member of its staff.
• “Online Order” means the subscription to a License directly through the Site, under the terms of Section 6.2.
• “Content” means all content of any nature (text, graphics, audio, audiovisual or other) produced, imported, published or exchanged by the Client, Beneficiaries or Participants through the Platform.
• “Quote” means the contractual document issued by Wisembly describing the Services subscribed, their price and any particular terms, signed by the Client.
• “Event” means any event created and managed by a Beneficiary through the Platform.
• “License” means the right to access and use the Platform granted to the Client for a given Beneficiary.
• “Participant” means any individual invited to or registered for an Event.
• “Period” means the current contractual period, whether initial or renewed.

4. Access to the Services and Capacity

The Services are reserved for professionals acting in the course of their business.

They are available to any individual with full legal capacity to enter into these Terms, and to any legal entity acting through an individual with the legal capacity to contract on its behalf.

5. Acceptance of the Terms

These Terms are brought to the Client’s attention on the Site and on any Quote issued by Wisembly.

Signature of the Quote by the Client, or validation of an Online Order (evidenced by a checkbox during the order process), constitutes full and complete acceptance of these Terms. Any qualified acceptance is deemed null and void.

6. Subscribing to the Services

6.1 Subscription via Quote

Subscription to Licenses is formalized by a Quote signed by both parties. The Quote sets out, in particular, the Services subscribed, the number of Licenses, the applicable Participant cap, pricing terms and, where applicable, any particular terms agreed between the parties. The Client warrants that all information it provides is accurate, up to date and truthful.

The Quote must be signed and returned to Wisembly before the validity date stated on it. Absent an express validity date, it is valid for thirty (30) days from its date of issue. Wisembly reserves the right to refuse any Quote returned after that date.

6.2 Online Subscription

Certain offers, as presented on the Site’s Pricing page, may be subscribed to directly online. In that case:

• the price is determined based on the offer chosen, the selected Participant cap, and the term selected;
• the License is subscribed for a fixed term of three (3), six (6) or twelve (12) months, as chosen by the Client;
• payment is made in full at the time of order, through the secure payment provider Stripe;
• the Online Order does not renew automatically: access to the Services ends automatically at the end of the subscribed term, unless the Client subscribes again;
• payment is final and non-refundable, in whole or in part, including in the event of non-use of the Services.

6.3 Right of Withdrawal

Under Article L.221-3 of the French Consumer Code, a professional Client employing five (5) employees or fewer, subscribing online to a contract outside the scope of its main business activity, may benefit from a fourteen (14) day right of withdrawal.

A Client wishing to access the Services immediately expressly requests, when placing an Online Order, immediate performance of the Contract before the withdrawal period expires, and acknowledges that, in doing so, it expressly waives its right of withdrawal once the Services have been fully performed, in accordance with Articles L.221-25 and L.221-28 of the French Consumer Code.

6.4 “One Shot” Offer

The “One Shot” offer allows for the running of one (1) Event. The corresponding License takes effect on the date the Quote is signed. It expires on the date stated in the Quote or, absent such a date, one (1) month after the end date of the Event, at which point access to the Services automatically ends, with no renewal.

7. Licenses

A License is subscribed on behalf of a single Beneficiary, a named individual. The Client must subscribe as many Licenses as there are Beneficiaries it wishes to grant access to the Services, regardless of the subscription method.

Each License allows the holding Beneficiary to designate co-administrators, limited to two (2) by default unless otherwise stated in the Quote. Co-administrators may access the Platform and manage the Beneficiary’s Events, but may not create new ones. They are subject to the same obligations as the Beneficiary under these Terms, and the Client guarantees their compliance.

During the term of a License, and no more than once (1) per year, the Client may request a change of Beneficiary, provided the change is justified by a change of role of the former Beneficiary or their departure from the company. Actions taken on the Platform by the former Beneficiary are deemed to have been approved by the Client and are binding on the Client vis-à-vis Wisembly.

The Quote may designate an authorized contact to represent the Client for the management of all subscribed Licenses.

Each Beneficiary opens a personal account on the Platform (the “Account“) using the name and email address provided by the Client. The Beneficiary is solely responsible for keeping their login credentials confidential. The Client undertakes to inform each Beneficiary of these Terms and to ensure their compliance with them.

8. Description of the Services

The Platform enables, depending on the offer subscribed: creation of customized event pages, registration and form management, sending of invitations and emails, ticketing, access control, interactivity features (questions, polls, surveys, quizzes, satisfaction questionnaires), on-site display and production, video-conferencing, virtual production, statistics and reporting, as well as, as an option, white-labeling and single sign-on (SSO).

The exact scope of the Services subscribed is defined by the Quote or by the offer selected during an Online Order. It is the Client’s responsibility, prior to subscribing, to satisfy itself that the features included in the chosen offer meet its needs.

User documentation for the Platform is available at: https://helpdesk.wisembly.com/. This documentation is provided for information and guidance only; it has no contractual value and may be updated at any time to reflect changes to the Platform.

For certain Events, the Client may request additional support services (project manager, on-site production, training, consulting). These services are the subject of a dedicated Quote or specific line items on the initial Quote.

9. Conditions of Use and Reasonable Use

The Services are provided for normal professional use, consistent with their intended purpose.

Unless otherwise stated in the Quote, the number of Events is unlimited; the Client nonetheless agrees to reasonable and proportionate use of the Services. Wisembly reserves the right, in the event of manifestly excessive or abusive use likely to degrade the quality of the Services or distort their intended economics, to notify the Client and, absent correction within a reasonable time, to limit or suspend the use concerned.

Email volume. Unless otherwise stated in the Quote, each License allows for ten thousand (10,000) emails to be sent per calendar month through the Platform. In the event of overage, Wisembly may notify the Client and, absent correction or agreement between the parties, either bill the excess volume at then-current rates or temporarily suspend the sending feature until the end of the current month.

Participant cap. Every License, whether subscribed via Quote or online, is associated with a maximum Participant cap, as stated in the Quote or selected during an Online Order. In the event the subscribed cap is exceeded, Wisembly may notify the Client and bill the price difference corresponding to the pricing tier applicable to the actual number of Participants observed, or propose an adjustment by amendment.

10. Sending Emails and Communications Tracking

10.1 Email Editor

The Platform provides the Beneficiary with an email editor allowing them to freely configure the content of their emails and their recipient lists. An unsubscribe link is automatically included in every email sent through the Platform.

The Client, as data controller, is solely responsible for compiling its recipient lists and warrants that it holds the consent of the data subjects, or another valid legal basis, to send them electronic communications.

10.2 Open Tracking (Tracking Pixels)

Emails sent through the Platform may contain tracking pixels implemented by the sub-processor Mailjet, allowing the Client to measure open and interaction rates.

Open tracking is disabled by default for each Participant. The Platform allows the Beneficiary to include, in its emails, a mechanism inviting the Participant to expressly consent to having their opens tracked. Tracking is only enabled for a given Participant once this explicit consent has been obtained. The Participant may withdraw this consent at any time.

As data controller, the Client is solely responsible for implementing this consent mechanism and for complying with applicable law, in accordance with Article 82 of French Act No. 78-17 of 6 January 1978, as amended, and CNIL Recommendation No. 2026-042 of 12 March 2026 on email tracking pixels.

10.3 Delivery via the Client’s Own Sending Service

As part of a bespoke engagement, Wisembly may configure the Platform so that emails are delivered through the Client’s own sending service (SMTP server or equivalent). Emails delivered this way are the Client’s sole responsibility, with no involvement from the sub-processor Mailjet. In that case, no tracking pixel is embedded by Wisembly in the emails concerned.

11. Term, Renewal and Termination

11.1 Subscription via Quote

Unless otherwise stated in the Quote, the License takes effect on the date stated in the Quote and is entered into for an initial term of twelve (12) months (the “Initial Period“).

It then automatically renews for successive periods of the same duration (each a “Renewed Period“), unless terminated by the Client by registered letter with acknowledgment of receipt sent to Wisembly at least three (3) months before the end of the current Period, the postmark date being determinative.

Any Period that has begun is due in full.

11.2 Online Subscription and “One Shot” Offer

Online Orders and the “One Shot” offer are entered into for a fixed term, with no automatic renewal, as set out in Sections 6.2 and 6.4.

12. Pricing, Invoicing and Payment

12.1 Pricing

Prices for the Services are expressed in euros, exclusive of tax. Wisembly reserves the right to offer promotional pricing or discounts from time to time, at its sole discretion.

12.2 Invoicing and Payment

Unless a particular payment schedule is agreed in the Quote, Services subscribed via Quote are invoiced annually, payable within thirty (30) days of the invoice date, using one of the payment methods stated on the invoice.

Online Orders are paid in full at the time of order, as set out in Section 6.2.

The Client warrants that it holds the necessary authorization to use the payment method selected.

12.3 Price Revisions

Wisembly may revise its prices at any time. The Client is notified by any appropriate written means, including email, at least four (4) months before the end of the current Period. Absent termination of the License under Section 11.1, the new prices apply from the following Period.

12.4 Late Payment

Any late payment of any sum due, in whole or in part, automatically triggers, with no prior formal notice required:

• acceleration of all sums owed by the Client, which become immediately due;
• suspension of ongoing Services until full payment of all sums due;
• late payment interest at a rate equal to three (3) times the French statutory interest rate, applied to all sums due, together with a fixed indemnity of forty (40) euros for collection costs, in accordance with Article L.441-10 of the French Commercial Code.

13. Maintenance

13.1 Corrective Maintenance

Wisembly provides, free of charge and for the duration of the License, corrective maintenance of the Platform, meaning the diagnosis and correction of any reproducible defect that reduces or prevents use of the Platform in accordance with its documentation, and that is not attributable to misuse.

Defects are classified as follows:

• blocking defect: a malfunction that renders the Platform entirely unusable;
• major defect: a malfunction that renders a core feature unusable, or gives reasonable cause to expect a blocking defect;
• minor defect: a malfunction affecting a non-essential feature.

The Client, directly or through a Beneficiary, reports any defect as soon as reasonably possible by email to support@wisembly.com, describing the issue and the circumstances in as much detail as possible.

Support and maintenance are provided on business days, Monday to Friday, 9am to 6pm, Paris time (the “Business Hours“).

Wisembly undertakes to diagnose the reported defect within a maximum of ten (10) Business Hours of receiving the report, and to send a diagnostic summary by email to the contact designated in the Quote or, absent such designation, to the reporting Beneficiary. The date that email is sent marks the end of the diagnostic phase.

Wisembly will then use its best endeavors, on a best-efforts basis, to:

• correct any blocking defect within twenty-four (24) Business Hours of the end of the diagnostic phase;
• correct any major defect within forty-eight (48) Business Hours of the end of the diagnostic phase;
• propose, for any minor defect, a corrective action plan within a maximum of seventy-two (72) Business Hours of the end of the diagnostic phase.

Breach of the commitments in this Section may not, under any circumstances, be grounds for termination of the Contract.

13.2 Evolutive Maintenance

Wisembly may update the Platform at any time, whether through updates (fixes and improvements) or new versions (new features). Wisembly remains solely responsible for deciding whether and when such changes are made; their cost is included in the price of the License.

Wisembly will endeavor to inform Clients of significant changes to the Platform by any appropriate means, without this constituting a contractual obligation. Changes likely to materially alter the scope of the subscribed Services will be notified in advance within a reasonable time.

14. Hosting

The Platform and Content are hosted by Mediactive Network (Mediactive Group), on a highly available infrastructure spread across three (3) data centers located in the Île-de-France region, France.

Wisembly undertakes, on a best-efforts basis, to ensure that its hosting provider implements state-of-the-art technical measures to secure access to the Platform, protect and monitor infrastructure, and detect, prevent and remediate malicious acts.

15. Service Levels

Wisembly undertakes, on a best-efforts basis, to ensure the ongoing, continuous and high-quality availability of the Platform, with a target uptime of 99%, excluding cases of force majeure and planned maintenance.

Given the inherent complexity of the internet, Wisembly’s responsibility is limited to the operation of the servers hosting the Platform, the outer boundary of which is the connection point. Wisembly shall not be liable for access speeds, delays occurring outside its servers, or failures of telecommunications networks or internet service providers.

Where necessary, Wisembly may limit or suspend access to the Services to carry out planned maintenance. The Client will be notified at least twenty-four (24) hours in advance, by any appropriate means. Wisembly will use its best endeavors to keep such operations under eight (8) hours and to schedule them outside Business Hours.

Wisembly guarantees the Platform will function correctly on computers, mobile devices, operating systems and browsers less than two (2) years old. Compatibility with older versions is provided on a best-efforts basis only.

Breach of the commitments in this Section may not, under any circumstances, be grounds for termination of the Contract.

16. Client Obligations

16.1 Compliance with Applicable Law

The Client undertakes, in its use of the Services, to comply with applicable laws and regulations and not to infringe the rights of third parties or public order. It is solely responsible for completing any administrative, tax and social security formalities relating to its use of the Services.

16.2 Electronic Communications and Tracking

The Client undertakes to comply with applicable law on electronic communications and email tracking, in particular Article 82 of French Act No. 78-17 of 6 January 1978, as amended, and CNIL Recommendation No. 2026-042 of 12 March 2026. The consent mechanism for open tracking is set out in Section 10 above. Wisembly shall not be liable for any breach by the Client of these obligations.

16.3 Personal Use of the Services

The Client undertakes to make strictly personal use of the Services. It shall not assign, sublicense, sell, resell, lease or otherwise transfer all or part of its rights or obligations under these Terms to any third party, in any manner whatsoever.

16.4 Cooperation

The Client undertakes to provide Wisembly with all information necessary for the proper performance of the Services and, more generally, to actively cooperate with Wisembly for the proper performance of the Contract.

16.5 Content

The Client is solely responsible for the Content it publishes, directly or through Beneficiaries and Participants, in connection with the Services. It warrants that it holds all necessary rights and authorizations for its publication.

It undertakes that the Content will be lawful, will not infringe public order, public decency or third-party rights, and will not expose Wisembly to civil or criminal liability. In particular, it shall not publish pornographic, obscene, defamatory, abusive, violent, racist, xenophobic or revisionist content, infringing content or content violating third-party image rights, misleading or deceptive content, or content harmful to third-party computer systems.

16.6 Backup

The Client is responsible for backing up, by its own means, any information and Content it wishes to retain.

16.7 Connectivity

The Client acknowledges that use of the Services requires an internet connection, for which it is solely responsible, and that the quality of the Services directly depends on that connection.

17. Client Indemnity

The Client indemnifies Wisembly against any claim, action or demand that Wisembly may face as a result of the Client’s breach of any of its obligations or warranties under the Contract. It undertakes to compensate Wisembly for any resulting loss and to reimburse all related costs, expenses and awards.

18. Prohibited Conduct

It is strictly prohibited to use the Platform and the Services for the following purposes: illegal or fraudulent activity, breach of public order, intrusion into a third party’s computer system, sending of unsolicited emails, search engine manipulation, and, more generally, any practice that diverts the Services from the purposes for which they were designed.

Also strictly prohibited: any conduct likely to interrupt, suspend, slow down or prevent the continuity of the Services; any intrusion or attempted intrusion into Wisembly’s systems; any misuse of system resources; any action placing a disproportionate load on infrastructure; any interference with security and authentication measures; any act likely to harm the rights or interests of Wisembly or of Platform users; and any monetization, sale or transfer of access to the Services.

19. Sanctions for Breach

In the event of a Client breach of these Terms or of applicable laws and regulations, Wisembly reserves the right to take any appropriate measure, including suspending or terminating the Client’s access to the Services, removing any Content, notifying the competent authorities, and taking legal action.

In the event of breach of a material obligation under the Contract, Wisembly may terminate the Client’s access as set out in Section 25.

20. Wisembly’s Liability

Wisembly undertakes to provide the Services diligently and in accordance with good industry practice, on a best-efforts basis, and expressly excludes any obligation of result.

Wisembly has no knowledge of the Content published in connection with the Services, over which it exercises no moderation, selection or control, and in respect of which it acts solely as a hosting provider. Wisembly cannot be held liable for Content; any claim should first be directed at its author. Harmful Content may be reported to Wisembly under the conditions set out in Article 6-I-5 of French Act No. 2004-575 of 21 June 2004 on confidence in the digital economy.

Wisembly disclaims any liability for loss of information accessible through a Client’s Account; the Client is responsible for keeping a backup copy.

Wisembly does not guarantee that the Services, which are subject to ongoing improvement, will be entirely free of errors, or that they will specifically meet the Client’s particular needs and expectations, the Services being standard in nature.

In any event, Wisembly’s liability is expressly limited to direct, proven damages suffered by the Client, excluding any indirect damages, and shall not exceed the amounts invoiced by Wisembly for the relevant Services during the twelve (12) months preceding the event giving rise to the damage. Wisembly’s liability may only be engaged if the Client has submitted a claim by registered letter with acknowledgment of receipt within one (1) month of the damage occurring. This limitation does not apply in the event of gross negligence or willful misconduct on the part of Wisembly.

21. Intellectual Property

The Contract grants the Client no intellectual property rights in the Platform, the Site or their documentation, which remain the exclusive property of Wisembly. The Client is granted, for the duration of the Contract only, a personal, non-exclusive, non-transferable right to use the Services.

Any reproduction, representation, adaptation or commercial exploitation of the Platform not in accordance with these Terms would constitute infringement within the meaning of Articles L.335-2 et seq. of the French Intellectual Property Code.

The Client retains all rights in its Content and its data.

22. Personal Data

22.1 Roles of the Parties

For personal data relating to its own customers, prospects and contacts, Wisembly acts as data controller. The characteristics of these processing activities are described in the Privacy Policy available on the Site, which the Client is invited to review.

For personal data processed in connection with the provision of the Services on behalf of the Client, in particular Participant data, the Client acts as data controller and Wisembly as data processor within the meaning of Article 28 of Regulation (EU) 2016/679 of 27 April 2016 (“GDPR“).

22.2 Data Processing Agreement

The terms under which Wisembly processes personal data on behalf of the Client are set out in the Annex “Data Processing Agreement” (“DPA“), accessible at www.wisembly.com/dpa, which forms an integral part of the Contract.

22.3 Client’s Obligations as Data Controller

The Client is responsible for fulfilling all obligations incumbent on it as data controller, including informing data subjects, determining the legal basis for its processing activities, maintaining its record of processing activities, and, more generally, complying with the principles of the GDPR and the French Data Protection Act.

23. White-Labeling

The white-labeling option, where subscribed, is activated by Wisembly only. It allows, in particular, the use of a custom domain name for Event pages and email sending, as well as, where applicable, customization of the legal notices on Event pages.

Where the Client customizes the legal notices on its Event pages, it becomes the publisher of the content of those pages within the meaning of French Act No. 2004-575 of 21 June 2004, and warrants the compliance of those notices with applicable law. It undertakes, in all cases, to retain the identification of the Platform’s hosting provider (Mediactive Network), a mandatory legal notice. The Client indemnifies Wisembly against any claim or award resulting from a breach of these obligations.

24. References

The Client authorizes Wisembly to name and display its trade name, trademark and logo as a commercial reference, in its marketing materials, communications and websites, for the duration of the Contract and for twenty-four (24) months thereafter.

The Client may object to this use at any time, by simple written notice to Wisembly, including by email to contact@wisembly.com. Wisembly will then cease any further use within a reasonable time.

25. Termination for Breach

In the event either party breaches any material obligation under the Contract, and fails to remedy that breach within thirty (30) calendar days of receiving formal notice by registered letter with acknowledgment of receipt, the other party may terminate the Contract automatically, without the need for judicial proceedings.

Termination for the Client’s breach is without prejudice to any damages to which Wisembly may be entitled. In the event of termination for the Client’s breach, the price of the License remains due in full for the current Period.

26. End of Contract, Reversibility and Data

26.1 Account Closure

Termination of the Contract, for whatever reason, results in the closure of the Client’s and Beneficiaries’ Accounts, which entails loss of active access to the Platform. Closure of an Account does not entail immediate deletion of the associated data: Beneficiary data is retained and deleted in accordance with the Privacy Policy.

26.2 Export and Reversibility

Throughout the term of the Contract and for one (1) month following its end, the Client may independently export, from the Platform, data relating to its Events (including Participant data and statistics), in the standard export formats offered by the Platform.

A fully assisted reversibility service may be provided by Wisembly at the Client’s request, subject to a dedicated quote.

26.3 Deletion of Client Data

Upon expiry of the one (1) month period referred to in Section 26.2, data and Content relating to the Client’s Events are deleted from the Platform, without prejudice to any applicable legal retention periods.

The fate of Participants’ personal data, including rules on their retention and the exercise of their rights, is governed by the DPA and the Privacy Policy. Data subjects retain, in all cases, the right to exercise their rights directly with Wisembly, in accordance with the GDPR.

27. Insurance

Each party represents that it holds insurance with a reputable insurer, and undertakes to maintain, throughout the term of the Contract, insurance covering the financial consequences of its professional civil liability arising from the performance or use of the Services.

28. Tax and Employment Law Compliance

Wisembly represents that it complies with applicable tax and employment law and is up to date with its social security contributions. It will provide the Client, upon request and no more than once every six (6) months, with the documents required under Articles L.8222-1 et seq. and D.8222-5 of the French Labor Code (extract from the commercial register, compliance certificate, and sworn statement regarding tax filings and lawful employment).

29. Assignment

The Contract is entered into on a personal basis (intuitu personae). It may not be assigned or transferred, in whole or in part, in any form, by either party to any third party, without the other party’s prior written consent.

30. Changes to These Terms

Wisembly reserves the right to amend these Terms at any time. The Client will be notified by appropriate written means at least thirty (30) days before the new Terms take effect. The new Terms apply to all Licenses active as of their effective date. If the Client does not accept the amended Terms, it may terminate its License as set out in Section 11. Continued use of the Services after the effective date constitutes acceptance of the new Terms.

31. Language

These Terms are drawn up in French and may be translated into one or more languages for information purposes. In the event of any discrepancy or dispute over the meaning of any term or provision, the French version shall prevail.

32. Governing Law and Jurisdiction

These Terms are governed by French law.

In the event of any dispute concerning the validity, interpretation or performance of the Contract, and absent an amicable resolution, the Commercial Court of Paris shall have exclusive jurisdiction, subject to any mandatory procedural rules to the contrary.